Privacy Policy
We do everything to make you feel safe. Here you will find all the necessary information on how we protect your privacy and personal information.
The most important basic information:
- The operator of this Website is Natural Cosmetics s.r.o., Karpatské námestie 10A, 83106, Bratislava, Slovakia, Business ID: 51040077 , Tax ID: 2120570991.
- We will always follow the law: To provide you with all the services, we need to know basic information about you. Some of them have the nature of personal data. We promise that when dealing with them, we will always adhere to all generally binding legislation and even more. We process your personal data only for the intended purpose for which you have expressed your consent to the processing.
- We keep your data secure: Your data is stored in a protected database so that none of the data escapes. The website is secured by SSL from the world-recognized certification authority (ESET SSL FILTER CA), i.e. that communication between you and our website is encrypted by a security key so that no third party can read it.
- We never store payment card information: We know that payment card details are the most sensitive, so we do not store any data on our servers when paying for the goods; each transaction takes place exclusively on your bank’s website or secured payment gateway.
- We do not disclose information about you to third parties: We do not disclose, publish, make available your personal data to any other subject, except for organizations with which cooperation is essential to properly carry your order. These are mainly banks, gateway operators and delivery companies.
- You can change your details: you can change your personal information at any time. You can also, at any time, simply file an appeal for processing your personal information. In addition, you have the right to delete, repair or restrict the processing of personal data. You have the right to object to the processing or its range. All these requests can be easily sent to our e-mail. In such case, however, we are entitled to request additional information to confirm your identity. We will send you notifications of the measures taken without undue delay, not later than one month after the receipt of the request.
…..and now something more
To provide you with all the services, we need to know basic information about you. Some of them have the nature of personal data under the new Act no. 18/2018 Coll. on the protection of personal data and on the amendment of certain laws (hereinafter referred to as GDBR). We comply with this law when using your data. We undertake to treat and handle your personal data in accordance with applicable and effective Slovak legislation.
We declare that we will process personal data in accordance with good morals and will act in a way that does not conflict with GDBR or any other generally binding legal regulation and will not be circumvented in any way. We declare that we will not enforce your consent. Your consent is based solely on your willingness!
You do not have to sign up before buying on our Website. Just fill out the basic information needed to carry your request. We process your data for the purpose of carrying and delivering your order and for the mutual fulfilment of our contractual rights and obligations. These data are also necessary for our accounting and billing system.
You do not provide any information in our store that would directly relate to working with your bank account money. All currently available forms of electronic banking (payment for goods via internet banking) are made directly on your bank’s website or through a secured payment gateway which only gives us information about the success or failure of the payment and your name or account number (to identify the payment and return it if necessary). In any case, we will not obtain any further information such as your login or balance in your bank account.
During your visit, temporary statistics are stored on our server which are not personal data, and which are necessary for the proper functioning of the store (such as what you put in the shopping cart, when you visited the page, where you came from) and for the purposes of our marketing strategy.
We also use cookies on our servers. These are small text files that can be sent to your browser when visiting our Website and stored on your device (computer or another device connected to internet such as a smartphone or tablet) of the Buyer. Cookies are stored in the folder for your browser files. They usually include the name of the Website they come from, the validity and value. The next time you visit the Website, the browser reloads cookies and sends this information back to the Website that originally created the cookies. The cookies used on the Website do not harm any of your devices.
If you visit our Website and your browser accepts cookies, we consider it as your acceptance of our terms of use of cookies. The instructions for changing cookies can be found in the Help section of each browser. We use cookies to optimally create and constantly improve our services, adapt them to your interests and needs, and improve their structure and content. The cookies can be set in your web browser. Most internet browsers are originally set to automatically accept cookies. You can change this setting by blocking cookies or alerting when cookies are sent to your device. The instructions for changing cookies can be found in the Help section of each browser. However, disabling certain cookies may affect the functionality of our website.
We do not disclose, publish, make available your personal data to any other subject, except for organizations with which cooperation is essential to properly carry your order. These are in particular banks (in some cases you need to provide your name and bank account number for the return of the value of the goods), payment gateways – PayPal and GoPay, and delivery services (contact and delivery address). However, these data are always provided on a one-off basis to carry your specific order. All information is protected by the highest degree of protection. We protect the Personal Data Database from damage, destruction, loss and misuse.
Always remember that the processing of your personal data will be mainly performed in pre-contractual relationships, and the processing of your personal data is essential for ordering, delivering goods and services, and performing the contractual relationship in which you are acting as one of the contracting parties. However, you can withdraw your consent at any time by sending a written request to the e-mail address given on the website. Immediately upon receipt of the withdrawal of your consent to the processing of your personal data, we will secure the blocking and disposal of your personal data that has been processed.
If you decide to give us permission to process your data (e-mail address) for marketing purposes (sending newsletters), at the same time, you confirm that you have given us this consent voluntarily and you are aware that this consent is valid until its withdrawal, or by the end of the processing of your personal data, at the latest within three years. In each e-mail address you will find a link, upon clicking on this link and confirmation your e-mail will be removed from the database.
We are authorized to process your data after the end of the original processing purpose only to the extent necessary and insofar as is necessary for statistical purposes, research, traffic and turnover but only in anonymous form, so that on this basis you will not be identified in any way.
The time for the collection and processing of personal data corresponds to the duration of the purpose, its equipment and, after reaching its purpose, for a maximum of three years for possible invoicing of payments, evidence and recovery and processioning of receivables for the service / goods provided, for the purpose of providing filing, exercising rights or otherwise performing obligations imposed by generally binding legal regulations. The Website Operator is authorized to keep personal data records even after the termination of the contractual relationship you have been subscribed to. In the case of registration, we process your personal data for the duration of the user account, and thereafter for a maximum of additional three years.
As a person concerned, you may claim with us all your rights under the provisions of the GDBR. If you suspect that your personal data is being unduly processed, you have the right to file a personal data protection action at the Office for the Protection of Personal Data of the Slovak Republic, based in Hraničná 12, 820 07 Bratislava.
Based on your order made on the Operator’s Website, we will process the following personal data:
- Purpose of processing personal data:
- Sale and delivery of goods to the buyer (invoicing)
Advice on the rights of the person concerned:
Upon written request, you may require information about the processing status of your personal data, depreciation or limitation of the processing of personal data, correcting or changing inaccurate, incomplete or outdated personal data, liquidation and deletion of personal data if the purpose of their processing has been fulfilled or if the law has been breached. You also have the right to object to the processing of personal data. The time for the collection and processing of personal data corresponds to the duration of the purpose, its equipment and, after reaching its purpose, for a maximum of three years for possible invoicing of payments, evidence and recovery and processioning of receivables for the service / goods provided, for the purpose of providing filing, exercising rights or otherwise performing obligations imposed by generally binding legal regulations.
Processed data:
In relation with the sale and carrying your order, we process the following data: name and surname, telephone contact, e-mail address, contact address, city, country and postcode.
- Purpose of processing personal data:
- marketing (subscription of newsletters)
Advice on voluntariness:
You are not obliged to give consent and your given consent may be withdrawn at any time. The consent given shall apply to the appeal or for a period of three years from the date of the consent. By voluntarily filling in your e-mail address, you can subscribe to newsletters and agree to send marketing flyers, various promotions and discounts on the goods and services offered or other promotional materials.
In the case you withdraw your consent with processing your personal data – sending the offers, you may ask the Website Operator via e-mail to terminate the processing of your personal data. In this case, your personal information will be discarded, and the promotional offers will no longer be sent if you click on the link in the e-mail message
Upon written request, you may require information about the processing status of your personal data, depreciation or limitation of the processing of personal data, correcting or changing inaccurate, incomplete or outdated personal data, liquidation and deletion of personal data if the purpose of their processing has been fulfilled or if the law has been breached. You also have the right to object to the processing of personal data.
Processed data:
In relation to the marketing purpose we process the following personal data – e-mail.
- Purpose of processing personal data:
- Contact form (providing link)
Advice on voluntariness:
By voluntarily filling in your e-mail address, phone number, and name that does not serve for processing, you may leave a message, request, or any other query regarding the operation of the Website and the services provided. This data is not processed further and is immediately discarded after your request has been processed.
- Purpose of processing personal data:
- User registration (storing information for the next order)
Advice on voluntariness:
Order of goods is possible in our store without registration, whereby the entered data will be stored only on a specific order for the time necessary for the processing of the order, warranty records and accounting records. Registration is not mandatory, it is based solely on voluntariness. Registered users have various benefits for the products and services offered on our website.
Processed data:
In relation with the registration we process the following data: name and surname, telephone contact, e-mail address, contact address, city, country and postcode.
- Purpose of processing personal data:
- Posting photos on Instagram
Advice on voluntariness:
By submitting your photo – an image to our e-mail or Instagram account @brilliantcocoofficial in order to publish and receive a 10% discount on your next purchase, you express your consent to the processing of this personal data. Your image will then be published on our Instagram account for 4 years after its publication.
Processed data:
In relation with publishing a photo – an image, we process the following data: e-mail address, picture frame – image.